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We’re sorry you have felt the need to visit this page.

So that we can attempt to put things right, tell what your issue is about. In the first instance, please contact the account handler who assisted with the sale of your policy or give us a call 01254 355 159 and a member of the team will look into this for you.

Our aim is always to provide our customers with a first-class service, however we are aware that, occasionally, it is possible that we may fail to meet your expectations.


In the event that you wish to make a complaint you may contact us on:

David J Miller – Director
David J Miller Insurance Brokers Ltd
339 Union Road
Oswaldtwistle
Lancashire
BB5 3HS

Telephone: + 44 (0) 1254 231 332
Email: djm@davidjmiller.co.uk


Where your insurance policy is underwritten by Lloyds, should you remain dissatisfied with the response that you receive from us, you may if you wish, refer your complaint to Lloyd’s. Lloyd’s will investigate the matter and provide a final response. Lloyd’s contact details are as follows:

Complaints
Market Services
Lloyd’s
One Lime Street
London EC3M 7HA
Email: complaints@lloyds.com
Telephone: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225
Website: www.lloyds.com/complaints


Ultimately, should you remain dissatisfied with Lloyd’s final response, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services. The FOS’s contact details are as follows:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Email: complaint.info@financialombudsman.org.uk
Telephone: +44 (0)300 123 9 123
Website: www.financial-ombudsman.org.uk