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Event Service Complaints

We’re sorry you have felt the need to visit this page.

So that we can attempt to put things right, tell what your issue is about. In the first instance, please contact the account handler who assisted with the sale of your policy or give us a call 01254 355 159 and a member of the team will look into this for you.

Our aim is always to provide our customers with a first-class service, however we are aware that, occasionally, it is possible that we may fail to meet your expectations.

In the event that you wish to make a complaint you may contact us on:

David J Miller – Director
David J Miller Insurance Brokers Ltd
339 Union Road

Telephone: + 44 (0) 1254 231 332

Where your insurance policy is underwritten by Lloyds, should you remain dissatisfied with the response that you receive from us, you may if you wish, refer your complaint to Lloyd’s. Lloyd’s will investigate the matter and provide a final response. Lloyd’s contact details are as follows:

Market Services
One Lime Street
London EC3M 7HA
Telephone: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225

Ultimately, should you remain dissatisfied with Lloyd’s final response, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services. The FOS’s contact details are as follows:

Financial Ombudsman Service
Exchange Tower
E14 9SR
Telephone: +44 (0)300 123 9 123